Start the HyperTerminal program by selecting Start → Programs → Accessories → Communications → HyperTerminal.

Make a new connection and select a name and icon for the connection.

A “Connect to” window is displayed.

Change the Connection using modem to TCP/IP (Winsock) and enter the IP address of the Brocade switch. Click the OK button.

Log in to Brocade switch (default user: admin/default password: password), and then start to capture text. Select Transfer → Capture text → File C:supportshow.txt

Run the Brocade supportshow command.

After the command completes, stop the “capture text” process (Transfer → Capture text → Stop).

After completing this for all switches in all related fabrics, type quit and close the HyperTerminal session.