[[:Begin |{{:gics.png}}]] =====Gathering Logs===== - Start the HyperTerminal program by selecting Start -> Programs -> Accessories -> Communications -> HyperTerminal. - Make a new connection and select a name and icon for the connection. - A “Connect to” window is displayed. - Change the Connection using modem to TCP/IP (Winsock) and enter the IP address of the Brocade switch. Click the OK button. - Log in to Brocade switch (default user: admin/default password: password), and then start to capture text. Select Transfer -> Capture text -> File C:supportshow.txt - Run the Brocade supportshow command. - After the command completes, stop the “capture text” process (Transfer -> Capture text -> Stop). - After completing this for all switches in all related fabrics, type quit and close the HyperTerminal session.